Thanks for Subscribing!
You’ve taken your first step to join the Unpaid Carers Hub! This is the important information you need next.
Your support means we can help more unpaid carers in your community. Thank you! Here is what you need to know now:
Manage your subscription
To manage your subscription, please follow link below to your Customer Portal, powered by Stripe. To login, use the email address you registered when signing up for the subscription. You’ll receive a verification code to complete the login.
Use the Customer Portal to update your payment methods, update your billing address or cancel your subscription.
Get Started: Create Your Listing
To create your first listing, or access your existing listing, click on the link provided in your confirmation email. You’ll receive this email within 24 hours.
All new listings will need to be approved by Crossroads Care Surrey before it can be published to the Unpaid Carers Hub.
We aim to have all approvals completed between 1-5 business days. We always try to turn it around as soon as possible. Please note, part of the approval process is confirming if we have received the funds in our bank account. If you chose BACS payment, it can take up to 14 days to approve the listing.
Renewals, Cancellations and Refunds
Subscriptions renew automatically at the end of each billing period. We will send you a renewal reminder 7 days before your next billing date. You may cancel your subscription at any time by either:
- Logging into your customer portal and cancelling there, or
- Contacting us by email
To read our full Terms and Conditions, follow the link below.
Confirmation Email
All of the above information will be sent to you within the next 24 hours via a confirmation email. Keep this email safe, as it contains important links.
If you have any questions, or you have not received your email, please contact: Christine Jacobs, at christine.jacobs@ccsurrey.org.uk