About us
We are Crossroads Care Surrey, a registered charity that has been providing services to unpaid carers across Surrey for over 40 years.
At Crossroads Care Surrey, we are more than just a charity - we are a lifeline for the countless unpaid carers across Surrey.
We provide compassionate and quality care services designed to support those who selflessly care for loved ones of all ages and conditions. Our dedicated and trained team offers essential breaks to carers, safeguarding their well-being and helping to keep families united.
With 7 million carers in the UK, we deeply understand the immense challenges and sacrifices that come with being an unpaid carer. Whether it’s a family member, a relative, a friend or a neighbour who looks after someone with long-term physical or mental health conditions or disabilities, the role can be overwhelming and exhausting. Our mission is to enhance the quality of life for these selfless individuals by giving them the respite they desperately need and deserve.
We offer unpaid carers the chance to unwind and indulge in activities they love, secure in the knowledge that their loved ones are in the safe, reliable and expert hands of our carer support workers. We provide not just relief, but also peace of mind, enabling carers to recharge and continue their invaluable role with renewed strength.
Online support
There are 120,000 unpaid carers in Surrey and while 3,500 have benefited from our in-home services each year, not all carers need or can access direct support at home. To reach more carers, we’ve launched the Unpaid carers hub, an online resource offering guidance and advice tailored to their needs.
Recognising the challenges faced by the 2.5 million unpaid carers who juggle employment and caregiving, we’ve also created an Employers Hub. This platform provides employers with resources and strategies to better support their caregiving employees. We are proud to be Surrey’s leading resource for all unpaid carers.
Video: About Crossroads Care Surrey
Our impact
Our main goal is to improve the quality of life of unpaid carers – that’s anyone who looks after a family member, relative, friend or neighbour because of a long-term physical or mental ill health or disability.
Not only do they get to enjoy a much-needed break to do the things they love (or do nothing at all!), but they also have peace of mind knowing their loved ones are in the safe, reliable and expert hands of our carer support workers.
All of our work is regulated by the Care Quality Commission.
I am most grateful for a three-and-a-half hours per week of respite, which enables me to recap my energy, relax and enjoy myself. It is a grateful pleasure to welcome our carer each week – for both me and my husband.
SERVICE USER
How Crossroads Care began…
The story of Crossroads Care Surrey is one of inspiration and commitment.
It all began with the British soap opera “Crossroads”, which poignantly portrayed the struggles faced by carers. In 1973 Noele Crane applauded the accurate depiction of disability issues. His praise led ATV to hire him as an advisor and donated £10,000 in 1974 to launch a pilot project in Rugby, Warwickshire, aimed at supporting carers. This small initiative, initially helping just 26 families, blossomed into Crossroads Care, which by 2012 was supporting over 43,000 carers.
For over 40 years, Crossroads Care Surrey has been a beacon of hope and support for unpaid carers. Our journey, inspired by a heartfelt television storyline, has grown into a legacy of compassion and community. We remain steadfast in our commitment to continue this vital work for many more years to come, ensuring that no carer ever feels alone.
