Help & Resources

Information, services and practical tools to help carers, families and employers.

Welcome to our online help and resources, a gateway designed to empower carers, families, individuals and businesses with the information and resources they need.

Recognising the critical role unpaid carers play in our society, our online support provides practical advice and resources, offering access to information on managing care responsibilities and guidance on navigating the care system.

Our Unpaid Carers Hub is a centralised resource developed for unpaid carers with a pathway of information for services, benefits and guidance, wherever they are on their caring journey.

A key feature of the Unpaid Carers Hub is the Unpaid Carers Directory. This extensive, easily navigable database connects carers with a wide range of service and support networks across Surrey.

The Employers Hub is designed to assist organisations in supporting their employees who are also unpaid carers. This hub offers best practice guidelines and information on creating a supportive workplace environment for carer employees.

Unpaid Carers Hub

We have created the unpaid carers hub to support all unpaid carers across Surrey by providing them with a pathway of information.

Unpaid Carers Directory

A directory of organisations & events is here to support you as an unpaid carer

Employers Hub

Whether you are a small or large business, research shows that by supporting unpaid carers and using a flexible working approach, you will have better staff retention, reduce recruitment and training costs and increase productivity.

The latest

I’m a Director, Get Me Out of Here! 2026

June 12th, 2026

A new batch of Directors are willing to undergo various Bushtucker Trials (and anything else that is thrown at them) in the hope of being crowned the Caring King or Queen of Surrey.

How To Care For a Stroke Patient at Home

Find out more about the potential effects of a stroke and what kind of support someone might need following a stroke. Including why care at home is essential.

End of Life Care at Home: What to Expect

High quality end of life care should be tailored to the person who needs it. There are a number of options available to you to help you provide end of life care at home.

Andrea’s story: finding support and solace with Crossroads Care Surrey

During one of the toughest times in her life, Andrea found solace in the support of Crossroads Care Surrey. With regular check-ins and respite visits, she gained the precious time to recharge while knowing her father was in safe, caring hands. Her story highlights the vital role of respite care in supporting unpaid carers across Surrey.

FAQs

General

What is Crossroads Direct?
Crossroads Direct is a home care service offering personalised support for individuals of all ages living with a range of conditions including dementia, autism and learning disabilities. We focus on continuity of care by ensuring the same team of Carer Support Workers attend each visit whenever possible.

What makes Crossroads Direct different from other home care providers?
We prioritise continuity of care, meaning you’ll have familiar carers for each visit. Our services are tailored to individual needs and our staff are specially trained to provide compassionate, person-centred support.

How do I arrange care with Crossroads Direct?
You can contact our friendly team via phone or email to discuss your care needs. We will assess your requirements and create a personalised care plan.

Is there a minimum number of hours required to book a service?
Please contact us directly to discuss your specific needs and availability.

Care at Home – Adults

What types of care do you provide for adults?
We offer personal care, medication management and support with mobility, including the use of hoists and wheelchairs.

Can you help with medication management?
Yes, our trained staff provide medication prompts and administration to ensure medications are taken correctly and on time.

Care at Home – Children and Young Adults

What support do you provide for children and young adults?
We offer personalised care plans, daily activity support, behavioural support and specialist medical care such as PEG feeding and EpiPen administration.

Are your staff trained to work with children with autism and ADHD?
Yes, our Carer Support Workers are specially trained to understand and support children with autism, ADHD, and other learning disabilities.

Companionship Services

What does your Companionship Service include?
Our Companionship Service provides social interaction and emotional support through friendly visits, engaging activities, social outings and emotional well-being support.

Can companionship visits include trips outside the home?
Yes! We can support you or your loved one in attending social events, community activities, or even taking a walk in the park.

Home Help Services

What tasks can you help with at home?
Our Home Help service includes household chores, errands, light pet care, meal preparation and laundry. If you need additional support, please contact us to discuss your requirements.

Can I request specific tasks to be completed during home visits?
Yes! We tailor our services to your needs. Let us know what support you require and we will do our best to accommodate.

Respite Breaks

What respite care services do you offer?
We provide sleep-in care, waking night care and day support to give family caregivers a well-deserved break while ensuring their loved one receives quality care.

What is the difference between Sleep-In and Waking Night Care?
Sleep-In Care: A Carer Support Worker stays overnight and is available if needed.
Waking Night Care: A caregiver remains awake and alert all night to provide continuous assistance.

How can I book a short respite break?
Contact us today to discuss your needs and arrange a respite care service that suits your requirements.

Specialist Care and Support

Do you provide care for individuals with dementia or chronic illnesses?
Yes, our team is experienced in specialist care for dementia, physical disabilities and chronic illnesses.

How do you create a personalised care plan?
We work closely with you and your loved one to develop a care plan that meets their specific needs, ensuring they receive the right level of support.

Why Choose Crossroads Direct?

Are your carers trained professionals?
Yes, our team consists of highly trained Carer Support Workers who are passionate about providing quality care.

How can I be sure my loved one is in good hands?
We focus on person-centred care, continuity of care and providing a safe, compassionate service. Our goal is to give you peace of mind while ensuring the best care for your loved one.

How do I get started?
Contact us today to discuss your care needs and take the first step towards personalised support.

Get in touch

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