Our care and support services
Our team of professionally trained carer support workers provide funded support for unpaid carers at home or in the community.
Our care and support services are tailored to meet your individual needs. Whether in your home or within your local community, our professionally trained carer support workers are dedicated to providing the care and support you require.
Regulated by the Care Quality Commission, our services meet the highest standards of care. Each of our carer support workers undergoes 45 hours of comprehensive training, ensuring they are equipped to deliver the best possible care. You can rest easy knowing that your loved ones are in capable, compassionate hands.
We not only provide direct hands-on support. We extend our services beyond the home, providing help and assistance wherever you need it. We are here to support you in every aspect of your caregiving journey, offering a lifeline when you need it most.
We are committed to lightening your load, giving you the peace of mind you deserve. 64% of carers have either had to give up work or reduce paid hours so they can care for friends or family, pushing many into poverty.
Our mission is to enhance the quality of life for both carers and those they care for, ensuring that every day is a little brighter and every challenge a little easier to bear.
Your journey with us
An unpaid carer’s journey can be difficult enough. We want to ensure your journey with us is transparent and clear.
End of Life Care
We provide ongoing support and assistance for those caring for someone in the last 12 months of their life.
Video: Because carers need care too.
How to apply
Please fill in the form below and we will get back to you shortly.
Or contact us using the information below:
- 01372 869970
- enquiries@ccsurrey.org.uk
People we've helped say...
The friendship that has developed between my dad and his Crossroads carer is so valuable and I believe has contributed to keeping my dad sociably active and helped to prevent loneliness and depression after my mum died.
Unpaid carer
My carer is always caring, kind, helpful and a person whom we welcome into our home and I have come to regard as a friend.
Unpaid carer
FAQs
General
What is Crossroads Direct?
Crossroads Direct is a home care service offering personalised support for individuals of all ages living with a range of conditions including dementia, autism and learning disabilities. We focus on continuity of care by ensuring the same team of Carer Support Workers attend each visit whenever possible.
What makes Crossroads Direct different from other home care providers?
We prioritise continuity of care, meaning you’ll have familiar carers for each visit. Our services are tailored to individual needs and our staff are specially trained to provide compassionate, person-centred support.
How do I arrange care with Crossroads Direct?
You can contact our friendly team via phone or email to discuss your care needs. We will assess your requirements and create a personalised care plan.
Is there a minimum number of hours required to book a service?
Please contact us directly to discuss your specific needs and availability.
Care at Home – Adults
What types of care do you provide for adults?
We offer personal care, medication management and support with mobility, including the use of hoists and wheelchairs.
Can you help with medication management?
Yes, our trained staff provide medication prompts and administration to ensure medications are taken correctly and on time.
Care at Home – Children and Young Adults
What support do you provide for children and young adults?
We offer personalised care plans, daily activity support, behavioural support and specialist medical care such as PEG feeding and EpiPen administration.
Are your staff trained to work with children with autism and ADHD?
Yes, our Carer Support Workers are specially trained to understand and support children with autism, ADHD, and other learning disabilities.
Companionship Services
What does your Companionship Service include?
Our Companionship Service provides social interaction and emotional support through friendly visits, engaging activities, social outings and emotional well-being support.
Can companionship visits include trips outside the home?
Yes! We can support you or your loved one in attending social events, community activities, or even taking a walk in the park.
Home Help Services
What tasks can you help with at home?
Our Home Help service includes household chores, errands, light pet care, meal preparation and laundry. If you need additional support, please contact us to discuss your requirements.
Can I request specific tasks to be completed during home visits?
Yes! We tailor our services to your needs. Let us know what support you require and we will do our best to accommodate.
Respite Breaks
What respite care services do you offer?
We provide sleep-in care, waking night care and day support to give family caregivers a well-deserved break while ensuring their loved one receives quality care.
What is the difference between Sleep-In and Waking Night Care?
Sleep-In Care: A Carer Support Worker stays overnight and is available if needed.
Waking Night Care: A caregiver remains awake and alert all night to provide continuous assistance.
How can I book a short respite break?
Contact us today to discuss your needs and arrange a respite care service that suits your requirements.
Specialist Care and Support
Do you provide care for individuals with dementia or chronic illnesses?
Yes, our team is experienced in specialist care for dementia, physical disabilities and chronic illnesses.
How do you create a personalised care plan?
We work closely with you and your loved one to develop a care plan that meets their specific needs, ensuring they receive the right level of support.
Why Choose Crossroads Direct?
Are your carers trained professionals?
Yes, our team consists of highly trained Carer Support Workers who are passionate about providing quality care.
How can I be sure my loved one is in good hands?
We focus on person-centred care, continuity of care and providing a safe, compassionate service. Our goal is to give you peace of mind while ensuring the best care for your loved one.
How do I get started?
Contact us today to discuss your care needs and take the first step towards personalised support.