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Meet the team

The management team is led by the Chief Executive Officer and comprises the key areas of Care Operations, Finance, Human Resources and Marketing & Fundraising.

Every area of the business is headed up by a key professional who is qualified in their own area of expertise.

Below, you will find information about our senior management team responsible for ensuring the effective delivery of the charitable vision, mission and values of the organisation.

Management Team

CEO

Terry Hawkins

Chief Executive Officer
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Head of Corporate Services

Lucy Graham

Head of Corporate Services
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Care Team

Louise Chapple

Louise Chapple

Senior Service Manager
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Lisa Osment

Lisa Osment

Senior Service Manager
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Ros Howard

Service Manager
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Teresa Maredza

Service Manager
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Ernesto Padron Garcia-Talavera

Ernesto Padron Garcia-Talavera

Service Manager
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Terry Hawkins

Chief Executive Officer

With more than 30 years experience, Terry Hawkins has extensive knowledge and experience working within commercial sales, marketing and general management. He has a flair for the development and implementation of creative new business initiatives. Most recently whilst with Working Families, a charity promoting flexible working, he worked to develop resources to support employers to help support carers in the workplace. He is driven and motivated to bring technological solutions together to improve infrastructure and sustainability to support carers and those they care for to live life well and to keep caring for longer.

Terry has worked within the 3rd sector for the past 9 years following a long career in the publishing industry. With senior positions at RNIB, developing and managing a business worth £18million, in which he helped develop resources and solutions to improve accessibility for those suffering from sight loss. He has also worked within the NHS, holding the position of Head of Acute Medicine, managing the difficult area of A&E, ambulatory care and the acute wards.

His career in publishing saw 12 years working within the provincial press, for newspaper groups Pearson and Express Newspapers. Then a move to Fleet Street, Wapping and Central London working for 7 years at News International, during which time he worked on The Times, Sunday Times, The Sun, Today and News Of the World, before moving to The Daily Mail Group where he held a number of general management positions before being appointed Regional Director, responsible for managing 9 publishing businesses across the South of England.

Lucy Graham

Head of Corporate Services

After growing up on a farm I swiftly moved into the work of finance with the earlier part of my career being in the financial services sector.  I made the move into the charity sector when I joined Crossroads back in 2012 and have not looked back.  I am passionate about the work that we do and the much-needed support that we provide carers in Surrey.

Louise Chapple

Senior Service Manager

My name is Louise and I support our carer support workers and clients, ensuring excellent rapport and morale. I help run day-to-day operations for the best support of our unpaid carers.

I’ve spent many years in the care industry working with both children and the elderly, enjoying the challenges and happiness it brings.

In my spare time, I enjoy family time, especially with my niece. Family values guide my work to ensure the best outcomes and support.

Lisa Osment

Senior Service Manager

I’m Lisa, a new Senior Service Manager for the Epsom and Ewell, Surrey Heath, Waverly and Guildford area. My role is to support service managers in ensuring smooth, safe and effective operations for staff and clients, while maintaining CQC compliance.

With 15 years in health and social care, I’ve held various roles from care and support worker to manager, nursing assistant in my local hospital during COVID and most recently a vocational trainer. I’m passionate about improving the care industry!

Outside of work, I enjoy gaming, crocheting, eating out and spending time with friends and family.

Ros Howard

Service Manager

My name is Ros. I am one of the team of service managers and have worked at Crossroads for two and a half years. I really enjoy my role and no two days are ever the same which I guess is fairly standard in the care industry!

I started volunteering as a carer during lockdown and I am now using my previous management skills and more recent care experience to ensure that our carers receive their much-needed respite breaks.

Outside of work I am currently studying for my NVQ5 Diploma in Leadership and Management for Adult Care and also enjoy trips to the theatre, gardening and socialising.

Teresa Maredza

Service Manager

My name is Teresa. I have been working with Crossroads for nearly 2 years. I used to be a Care Team Manager and I am currently a Service manager.

I have over 20 years’ experience in care. I enjoy seeing clients and members of staff happy and ensuring that I have made an impact in their lives. I am here to assist and help in the best possible way.

Ernesto Padron Garcia-Talavera

Service Manager

I’m Ernesto, a service manager overseeing customer service, managing a team and ensuring exceptional client support.

Before joining Crossroads last January, I spent five years as a care worker and field liaison supervisor, providing direct care and co-ordinating between staff and management.

Outside of work, I love travelling and have visited 72 countries, often staying with locals to immerse myself in new cultures. I also enjoy reading historical fiction and learning about history.

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Crossroads Direct home care services

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