Return to face-to-face services in the home

Since 23rd March, the Crossroads professional care support services both in the home and community have been affected by Covid-19 and the need to socially distance to protect carers, their family and our employees. 

Because of this, we adapted our services to support carers and their cared for loved ones. We also extended our service offer to include all vulnerable and at-risk people through telephone befriending and an essential shopping and prescription medication collection service. 

With effect from 1st June 2020 we are returning to face-to-face services in the home. We are taking time to research what support is needed right now and contacting carers we help to ask if they would like us to return to their home to help with caring support services. 

We want to assure you, our team are professional, trained in all aspects of care and in view of the Covid19 pandemic, are following strict guidelines implemented by the UK Government to adhere to infection control and caring within home settings legislation. Our team of Carer Support Workers have been equipped with the best personal protection equipment (PPE) to keep everyone safe. 

If you, or someone you know cares for someone round-the-clock, Crossroads can help with charitable care support services allowing for regular respite for carers. 

Please call 01372 869 970 or visit Crossroads Care Surrey for further information.

Professional Care Support for Carers 

When you choose to pay for Crossroads care support services, it is important for you to understand, that as a charity we are not-for-profit so you can benefit from highest quality professional care support services at an affordable price. To find out more about our affordable professional care support for carers, including care and companionship befriending, packages of care including end of life support and respite breaks visit Crossroads Care Surrey  

Get Help when you’re self-isolating or shielding because of age, illness or longterm medical condition 

Although the team will now be back into people’s homes providing face-to-face services, there are many who will be unable to benefit from this service because of the need to self-isolate or shield themselves for a 12-week period. If you need help with essential shopping or a prescription medication collection, please contact the team on 01372 869 970 today.

Telephone Befriending 

The telephone befriending contact service is incredibly valuable as experience tells us people do not think to ask or search out help. With the befriending scheme, people we’ve helped tell us they feel we’ve given them a safe space to share how they are feeling, giving Carer Support workers the opportunity to know how best we can support them. 

If you feel you, or a loved one would benefit from regular contact by telephone and would welcome the opportunity to speak to someone about the service, please contact us on 01372 869 970 today.

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Community Centre

The community centre is a new online resource area for children and families. A dedicated area specifically for children to get lost in their own creativity. There is a new story every week, fun activities, colouring and more. You can even get on board with a project or two – let us give you inspiration!

For parents and young carers, we offer an area to escape routine. A place where you can take time out and focus on your own wellbeing.

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Peace of mind

Care services to help Carers to have time away

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Can you help?

Get involved to support unpaid Carers in Surrey

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Be part of our family

Join our team placing Carers at the heart of all we do

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News from Crossroads Care Surrey

Crossroads Community for Families

Discover Crossroads Community for families, a dedicated digital space where children and families can get immersed in trying something new.

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Key worker, Diana shares her story

Shopping is very rewarding. I never thought I would say that, but in these challenging times, the rewards I get are the grateful smiles of people I am helping.

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PPE Donation from Bank of China

A consignment of 10,000 medical masks and 10,000 pairs of medical latex gloves from China has been delivered to Crossroads Care Surrey.

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Shopping service makes a difference

Right now, carers are making a difference by helping people and the community spirit is infectious.

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A pledge to support all vulnerable people

Crossroads Care Surrey pledge to work with the wider community.

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