Emergency Care Plan
Stay protected with 24/7 crisis response, emergency care takeover and specialist falls assistance.
Less than £10 a week. Safety Care Support
Instant help. Trusted carers. Peace of mind.
Your safety net when the unexpected happens
What happens to the person you care for if something happens to you?
If you were taken ill, admitted to hospital or delayed and unable to return home, the person you care for could be left vulnerable and without the support they rely on every day.
Crossroads Care Surrey’s Emergency Care Planning Service ensures that never happens.
It provides carers with a clear, professionally managed emergency plan so that if a crisis occurs, trusted support can step in immediately.
For many families across Surrey, it is quite simply a lifeline.
Peace of mind for less than £10 per week
Caring for someone you love comes with huge responsibility. Emergency Care Planning ensures you are never facing that responsibility alone.
For less than £10 per week, you can have the reassurance that:
- Your loved one will never be left without support
- Their care needs will be known and understood
- Help can be activated immediately if something happens to you
For many carers, that peace of mind is priceless.
Get in touch to find out more:
A service you won't find anywhere else in Surrey
Crossroads Care Surrey has supported carers and vulnerable families for decades. Our Emergency Care Planning service is unique in Surrey, providing:
- A professionally created Emergency Care Plan tailored to your situation
- Secure recording of essential care information
- 24/7 emergency activation when a crisis occurs
- Immediate response from a trusted and experienced care team
- Ongoing reviews so your plan stays accurate and effective
Get in touch to enquire or register:
A safe, reliable response when carers face the unexpected
Every day, unpaid carers support loved ones with dedication, compassion, and strength.
But when a sudden illness, accident, or crisis happens, or when a carer can no longer provide the level of support their loved one needs, many families are left with a single, pressing question: “Who will step in if I can’t?”
Our Emergency Care Plan (ECP) Service provides the answer.
Crossroads Care Surrey’s ECP Service ensures that if a carer becomes unwell, is taken into hospital, experiences a crisis, our trained team will step in to provide safe, professional support.
We take over caring responsibilities so the person you care for remains supported, comfortable, and safe — day or night.
We also offer a specialist Falls Assistance Service, designed to respond safely and quickly when someone has fallen. Using approved lifting equipment and staff trained in advanced moving and handling techniques, we help people back to safety without the risks associated with manual lifting.
Levels of support to suit you
To give families even greater reassurance, we offer three tiers of support, allowing you to choose the level of protection that best suits your situation.
These tiers start from just £10 per week, making peace of mind accessible and affordable for carers across Surrey.
Every plan includes:
- A personalised Emergency Care Plan
- Access to our dedicated 24/7 emergency response line
- Immediate support delivered by our trusted Crossroads care team
- Optional enhanced features depending on your support tier
We believe no carer should face emergencies or crisis alone. Our Emergency Care Plan provides reassurance, continuity, and practical support, giving families the confidence that someone will always be there.
Your safety net. Your peace of mind. Here when you need us most.
Put your emergency care plan in place today
You cannot predict when an emergency will happen. You can make sure a plan is ready.
Our team will guide you through creating your personalised Emergency Care Plan and ensure you have the reassurance that support is always there if you need it.
Speak to our team today to find out more about Emergency Care Planning.