About Us

As Surrey’s leading charity providing respite breaks for carers, we are proud of the work we do easing the strain on those who care for loved ones 24/7. In 2019 alone we helped 2,049 unpaid carers by regularly lending a hand with care to 1,264 loved ones so people who care can have a break and recharge both physically and emotionally.

Our main goal is to improve the quality of life of these unpaid carers – that’s anyone who looks after a family member, relative, friend, or neighbour because of a long-term physical or mental ill health or disability.

Not only do they get to enjoy a much-needed break to do the things they love (or do nothing at all!), but they also have peace of mind knowing their loved ones are in the safe, reliable and expert hands of our Carer Support workers. All our work is regulated by the Care Quality Commission.

Together, we can help reach more Carers to make a life of their own outside of their caring role.

Meet the team

About us

Crossroads Care Surrey is led by CEO, Terry Hawkins. The senior management team leads in the important areas of Care Operations, Finance, Human Resources and Marketing Communications & Fundraising. The charity is governed by a team of trustees who all have expertise and skills from the workplace to guide our charitable work towards a vision where all unpaid carers are supported and recognised for the role they have in our society.

Top image: left to right:

Christine Cleveland, Raymond Smedy, Carmel Millar, Alastair Paterson, Barbara Everett, Susan Hickson, Julia Goddard and Les Hutchinson

Bottom image: left to right

Nardeep Rooprai, Emma Mortlock, Lucy Graham and Jenni Pringle




2 in every 3 people across the UK will take on a caring role at some point in life




The economic value of Carers contributions is £132bn per year


Every day 600 people across the UK will give up work to take on a caring role

I am most grateful for a three-and-a-half hours per week of respite, which enables me to recap my energy, relax and enjoy myself. It is a grateful pleasure to welcome our carer each week- for both me and my husband.


Our Values

  • We will always put the interests of Carers and the people for whom they care above all other considerations.
  • We will always respect their individuality, dignity, choice, independence and safety.
  • We will embody professionalism with a human face.
  • We will be flexible and innovative to extend our service.

Our history

Crossroads Care started in 1973 in Rugby, named after the long-running soap opera ‘Crossroads’. The soap featured a storyline that involved Meg Richardson, caring at home for her disabled son Sandy; this provoked interest from real Carers, who highlighted the lack of support for unpaid people looking after their loved ones.

As a direct result, in 1974 broadcasters ATV donated £10,000 to set up the first Crossroads scheme in Rugby to support Carers and their families.

It has now been over 40 years since Crossroads Care began supporting Carers- and we’ve come a long way since the days that made it synonymous with the former television soap opera.


  • Pre-February 2009: there are 6 Crossroads Schemes in Surrey covering all of the county apart from the Runnymede district.
  • 2009: The branches, some of which were 30 years old, merged to form a single organisation, Crossroads Care Surrey.
  • July 2007: The company Surrey Crossroads Care is established
  • February 2008: Legal name changes to Surrey Crossroads. This company was set up as the recipient company for the merger.
  • February 2009: Formal merger of all 6 schemes.
  • 2011: choose the trading name Crossroads Care Surrey following instruction from the Crossroads Association (now Carers Trust). However, our legal name for Companies House and Charity Commission remains Surrey Crossroads which is why this is referred to in the annual report and accounts.
  • 2015: three county-wide office merge to a central location in Leatherhead.


Crossroads Care has been providing support to carers across the UK for more than 40 years.