When we look back at 2020, one positive we can take is how well our community responded at the outbreak of Coronavirus and throughout the year. The spirit of togetherness prevailed, rallying to support one another and those most vulnerable.

During the first lockdown we suspended our face-to-face services caring in people’s homes. Because of this, we were able to adapt quickly and re-direct vital help towards telephone befriending calls and outreach services. This was invaluable to more than 1200 people who could not get out to do the simple things like shopping, banking, or picking up a prescription because of the need to shield due to health concerns, or indeed self-isolate because they were caring for someone shielding.

Now more than ever, we need to keep the spirit of community alive. Our staff are caring in homes for those with the greatest needs, but there are so many more people who are feeling anxious, concerned, and worried about the future; particularly those who are older and living alone who have lost confidence because they have not been able to get out.

Since the first lockdown, we have been working hard to recruit a team of volunteer heroes to make sure no one is alone. Our volunteers are regularly calling people, giving friendship, support and more. Keeping people connected will help improve overall health and well-being. In fact, our volunteers are supporting people to get online too, so they can do a food shop, their banking and more, which will also support confidence and independent living.

Whilst this is positive, we are overwhelmed with people in the community seeking our support, particularly for those seeking companionship and extra help in the home. We are looking for more volunteers to support telephone befriending calls, shopping & prescription collections and companionship at support in the home. We will fully support and train all our volunteers to the same high standards in safeguarding policy, infection control and PPE to ensure the highest safety always.

If you, or someone you know might be interested in a volunteer role, please direct them to our volunteer opportunities at www.crossroadscaresurrey.org.uk/support/volunteer/

“Whilst this is positive, we are overwhelmed with people in the community seeking our support, particularly for those seeking companionship and extra help in the home. We are looking for more volunteers to support with telephone befriending calls, shopping & prescription collections and companionship with support in the home”

Terry Hawkins, CEO