Career Vacancies
Making a difference to the families, we can see it. We can see the difference we make.
– Carer Support Worker
Current Opportunities
Here are our current vacancies. Please review the roles and complete the application form below to apply.
Chair of Trustees
Are you a commercially experienced leader looking for an opportunity where you can truly make a lasting difference?
We are looking for an exceptional Chair of Trustees to lead our board, a strategic thinker and experienced commercial leader with the drive, vision and track record to help us grow boldly and wisely.
As the Chair of Trustees, you will be at the heart of our most ambitious period of growth. You will help shape the commercial strategy, hold senor leadership to account, and ensure we have the governance, confidence and direction to achieve our goals.
Crossroads Care Surrey has been one of Surrey’s most trusted charities for over 40 years, providing vital support to more than 1,500 families every year. We are now at an exciting turning point, embarking on a strategy of self-funded growth that will allow us to reach more unpaid carers, develop new services and build a more resilient future.
To be considered for the role, you will require the following:
- Proven track record of commercial growth leadership
- Senior board or executive leadership experience
- Strong financial literacy and business acumen
- Strategic thinking with a delivery focus
- Collaborative and inclusive leadership style
- Integrity and commitment to the charity’s values
What's in it for you:
- Leading a well-established charity through an exciting growth phase
- Shaping strategy and drive sustainable commercial growth
- Working closely with the CEO to influence direction and performance
- Being a visible ambassador and raise the organisation’s profile
- Making a real, measurable impact for unpaid carers across Surrey
Further information:
This role is subject to a DBS check, which will be carried out by the employer.
This unremunerated role is open to all. To apply for this exceptional opportunity, please submit your CV and supporting statement.
Closing date for applications: 2nd Aug 2026
However, applications are being reviewed and actioned on a rolling basis. The advert could close before the closing date, so please apply as soon as possible to avoid disappointment.
Business Development Trustee
We are looking for an enthusiastic and experienced professional to join our board who can help to develop and realise our vision by proposing ideas and establishing new concepts when it comes to developing business opportunities and maximising income generation.
We encourage candidates who can help increase the diversity of the Board to make our organisation more inclusive – especially those who have an interest in making a difference to the lives of unpaid carers across Surrey.
Role Description
We need someone who lives in the county of Surrey (or the surrounding area) who has a background/knowledge and skills in the areas of: Business Development; Senior Sales Management: Enterprise; Corporate Social Responsibility; Company Sponsorship; Corporate Sponsorship, the Business Development Trustee will play an important, entrepreneurial role within the board, scoping out opportunity and seeking to make connections between Crossroads Care Surrey and other public, private, charitable and academic organisations.
- To assist the board to develop a corporate relationship strategy
- To assist in developing a fundraising and income generation strategy and action plan
- To oversee ideas and areas for corporate and business support
Essential Qualities
- Experience at senior level of having either developed, or managed a successful business and demonstrable entrepreneurial expertise
- A good understanding of business and companies and how they can support charitable activities
- A good understanding of sponsorship and other resource generation opportunities and business development
- Creating sales forecasts and managing the delivery of sales targets
- Proven track record for generating revenue through new business development
- Experience of building partnerships and conducting sales campaigns
- Experience of project planning and delivery, including monitoring and evaluation, and working to targets.
- Excellent networking, influencing and communication skills
Desirable Qualities
- High level knowledge and contacts within a business community
- An understanding of the UK charity sector, good governance, Charity Commission, Companies House requirements, relevant legislations and statutory requirements.
- Good experience and knowledge of corporate and business partnerships, ideally, but not exclusive to charities and/or social enterprise business development background and/or having managed a business
- Ideally, but not essential, an understanding of the challenges facing UK charities in making links with donors, business and companies
What's in it for you
- Volunteering experience
- Involvement in senior management teams and board activity
- Working with different sets of people
- Specific experience within the different teams
- General management experience
- Annual strategic away day with Trustees and Senior Management Team
Could this be the ideal role for you
Alongside the specific experiences, skills and qualities, to be considered for this role, you will also require the following:
- Commitment to the organisation
- Willingness to devote the necessary time and effort
- Excellent networking skills, influencing, and communications skills
- An understanding and acceptance of the legal duties, responsibilities, and liabilities of trusteeship
- Understanding and knowledge of good governance
- Good, independent judgement
- An ability to work effectively as a member of a team
Bank Live-in Carer Support Worker
Salary: From £1,100 per week depending on client level
Location: Surrey and borders
Hours: Bank/Zero hours
As a Live-In Carer, you will provide high-quality, personalised care and support to clients in their own homes. You will live with the client and assist with daily activities, ensuring their comfort, safety, and well-being. This role requires a compassionate individual with excellent communication skills and a strong commitment to improving the lives of others.
Role Objectives
- Provide personal care, including bathing and dressing with dignity and respect
- To support children, young adults and adults with a wide range of care and support needs
- Assist with mobility and transfers, using appropriate equipment as needed
- Administer medication as prescribed
- Prepare and serve meals, considering dietary requirements
- Perform light housekeeping duties, including cleaning and laundry
- Offer companionship and emotional support to clients
- Assist with shopping, errands, and appointments
- Maintain accurate records of care on our online system report any changes in the client’s condition
- Communicate effectively with clients, their families, and healthcare professionals
- Ensure the client’s home environment is safe and comfortable
Requirements
- Previous experience in a support role, preferably as a live-in carer
- Relevant qualifications in health and social care (e.g., NVQ Level 2 or 3)
- Excellent communication and interpersonal skills
- Compassionate, patient, and empathetic nature
- Ability to work independently and manage time effectively
- Flexibility to adapt to the client’s needs and preferences
- Valid driver’s license (preferred but not essential)
- Enhanced DBS check
Live-in care guidance and levels that staff will be expected to support
Level 1 Clients – Domestic and Social Assistance
To ensure that the support required, as directed in the care plan are delivered in a person-centred manner that promotes dignity, respect and independence:
- To assist clients who need help with domestic duties such as dusting, vacuuming, bed making, laundry and ironing
- To assist with household duties such as menu planning, meal preparation for clients and their visitors, looking after household pets (feeding), household plants etc.
- To assist clients with financial matters and money management including shopping, pension collection, payment of bills on behalf of the clients etc.
- To assist clients with correspondence, arrangements for outings and visitors
- Driving duties and assisting the clients in using public transport
- Attending social outings with clients such as places of worship, regular clubs, visiting family, friends etc.
- Assisting the clients to fulfil activities of daily living, eg. working, leisure and education
Level 2 Clients – Domestic and Personal Care – to include all tasks from level 1
To ensure that the support required, as directed in the care plan are delivered in a person-centred manner that promotes dignity, respect and independence:
- To assist clients who need help with getting up in the morning, dressing, undressing etc.
- To assist clients who need support with aspects of their personal care help with washing, bathing, showering, hair care, shaving, oral hygiene etc.
- To assist clients with toilet functions – ie. using the toilet or commode, emptying and cleansing the commode
- To assist the clients with prescribed medication only – no homely remedies unless risk assessed and approved by Care Operations Manager
- To support clients with nutrition and hydration, which includes physically supporting with food & drink intake
- To assist clients with mobilising and transferring
- To give support to the family and other carers
- To assist in looking after pets e.g. feeding and walking
Level 3 Clients – Complex Care – to include all actions from level 1 & 2
To ensure that the support required, as directed in the care plan are delivered in a person-centred manner that promotes dignity, respect and independence:
- Positive Behaviour Support
- Peg Feeding
- Stoma Care
- Epilepsy – that requires emergency medication administering
General
- Remain committed to the safeguarding and wellbeing of adults with care and support needs
- Work at all times within the philosophy and policies of Crossroads Care
- Comply with the Health & Safety at Work Act 1974 and with Crossroads Care Surrey’s Health & Safety policy, paying particular attention to the reporting of dangerous situations
- Respect the personal choice and lifestyles of colleagues, carers, and people with care needs, ensuring that Equality, Diversity and Inclusion principles are applied at all times
- Comply with the Code of Conduct
- Undertake any other duties that may be considered commensurate with the level of the post and that are set out in the care plan
- Promote Crossroads Care Surrey’s services and options of support
Person Specficiations
Essential
Qualifications
- Excellent standard of written English, numeracy, and IT literacy
- Ability to work within a role in Care and towards the Care Certificate within first 6 months of employment (excluding those who are already qualified)
- NVQ level 2 in Health & Social Care (to qualify for the Qualified Carer Support Worker role)
Experience and Skills
- Experience of providing care to people with wide ranging care and support needs
- Experience of following risk assessments and care plans
- Ability to develop good working relationships with team members, carers and people with care and support needs, while maintaining appropriate personal boundaries
- Ability to work well in a team
- Adherence to policies, procedures, and guidance
- Ability to demonstrate dignity and respect for adults and children with care and support needs
- Ability to demonstrate good verbal and written communication skills
- Proficiency in Microsoft Office software (Word/Excel) and the ability to learn to use or electronic care planning software (ACP)
- Understand the importance of confidentiality
Other
- Flexibility to work unsocial hours and weekends if required
- Full UK driver’s licence with use of a roadworthy car with business insurance
- Willingness to travel throughout Surrey
- Participation in safer recruitment checks involving past employers and the Disclosure and Barring Service
Desirable
Qualifications
- NVQ 2 in Health and Social Care (Carer Support Worker)
- NVQ 3 in Health and Social Care (Qualified Carer Support Worker)
- Positive Behaviour Support certificate or training
- Training and competency in administering specialist clinical skills such as PEG, oxygen administration, EpiPen or epilepsy rescue medication
Experience and Skills
- Experience of positive behaviour support
- Wide ranging interests to support the provision of client-led activities
Carer Support Worker
Salary: £13.97 p/h weekdays, £15.97 p/h weekends
Location: Surrey
Hours: minimum 14 hours per week
A key part of our service delivery provision is to offer respite breaks to carers in their own homes, with visit times ranging from 1.5 hours to full days and, occasionally, overnight. Our core visit times are 3.5 hours, from 9.30am to 1pm, and 2pm to 5.30pm.
Comprehensive induction training will be provided.
Role Objectives
- To offer carers a respite break from their caring duties
- To support children, young adults and adults with a wide range of care and support needs, to allow their carers to have a break
- To provide care and support within the carer/client’s own home or within the local community (dependent on a community visits risk assessment)
- Provide personal care with dignity and respect
- Provide client-led activities that promote personal skills and independence
- Respond to clients’ health and medication needs – this may include the administration of medication and deployment of specialist clinical tasks (where you have been given full training and competency checks)
Key Responsibilites
- Ensuring all clients receive prompt and safe personal care; this may include but is not restricted to assisted toileting, bed changes, catheter bag drainage and supporting with eating and drinking (including adapted diets)
- Assisting with dressing / undressing, choice of clothes and personal appearance
- Planning and providing client-led activities
- Taking clients out into the community where a full risk assessment has been completed
- Helping the client to prepare food and drinks
- Supporting the client to take their medication in a person-centred way
- Undertaking specialist medical tasks as agreed and after appropriate training
- Assisting with mobility, including the use of wheelchairs
- Providing emotional support and companionship to carers and clients
- Carrying out basic first aid and notifying emergency services where necessary.
- Reporting any safeguarding concerns to your Client Portfolio Manager or Area Manager
- Ensuring Infection Prevention & Control guidance is followed e.g. using PPE effectively
- Following client care plans and risk assessments
- Reporting any accidents or incidents via the ACP app, and escalating any concerns to your Client Portfolio Manager or Area Manager, including any change in care and support needs
- Helping complete basic domestic tasks around the home, for example: washing up, vacuuming, cleaning the bathroom or doing laundry.You may also be asked to assist with basic pet care e.g. letting the pet out into the garden
General Expectations
- Remain committed to the safeguarding and wellbeing of adults with care and support needs
- Work at all times within the philosophy and policies of Crossroads Care
- Comply with the Health & Safety at Work Act 1974 and with Crossroads Care Surrey’s Health & Safety policy, paying particular attention to the reporting of dangerous situations
- Respect the personal choice and lifestyles of colleagues, carers, and people with care needs, ensuring that Equality, Diversity and Inclusion principles are applied at all times
- Comply with the Code of Conduct
- Undertake any other duties that may be considered commensurate with the level of the post and that are set out in the care plan
- Promote Crossroads Care Surrey’s services and options of support
Person Specficiations
Essential
Qualifications
- Excellent standard of written English, numeracy, and IT literacy
- Ability to work within a role in Care and towards the Care Certificate within first 6 months of employment
Experience and Skills
- Experience of providing care to people with wide ranging care and support needs
- Experience of following risk assessments and care plans
- Ability to develop good working relationships with team members, carers and people with care and support needs, while maintaining appropriate personal boundaries
- Ability to work well in a team
- Adherence to policies, procedures and guidance
- Ability to demonstrate dignity and respect for adults and children with care and support needs
- Ability to demonstrate good verbal and written communication skills
- Proficiency in Microsoft Office software (Word/Excel) and the ability to learn to use or electronic care planning software (ACP)
- Understand the importance of confidentiality
- Understand the needs of carers
Other
- Flexibility to work unsocial hours and weekends if required
- Full UK driver’s licence with use of a roadworthy car with business insurance
- Willingness to travel throughout Surrey
- Participation in safer recruitment checks involving past employers and the Disclosure and Barring Service
Desirable
Qualifications
- NVQ 2 in Health and Social Care
- Positive Behaviour Support certificate or training
- Training and competency in administering specialist clinical skills such as PEG, oxygen administration, epipen or epilepsy rescue medication
Experience and Skills
- Experience of using Positive Behaviour Support techniques to de-escalate anxiety-led behaviours
- Wide ranging interests to support the provision of client-led activities
Care Service Manager
Salary: Circa £28,840 pa
Location: Leatherhead, Surrey (hybrid/community based)
Hours: 35 hours per week
As a Service Manager, you will lead a dedicated team of Carer Support Workers to ensure the highest standards of care. You are the link between our frontline staff and our mission to support unpaid carers.
Key Responsibilities
- Team Leadership: Manage recruitment, inductions, supervisions, and staff meetings for your sector
- Rostering: Maximise resources through efficient scheduling and timesheet approval
- Care Quality: Conduct assessments for new clients and perform “spot checks” to ensure documentation meets high standards
- Safeguarding: Act as the first point of contact for safeguarding concerns and incident reporting
- Performance: Monitor staff attendance and submit weekly sector performance reports to the Senior Service Manager
Benefits and Perks
- Competitive Pay: £28,840 base salary
- Mileage Allowance: 45p per mile for travel across Surrey
- Career Growth: Opportunity to lead a remote team and shape sector performance
- Meaningful Impact: Directly improve the lives of unpaid carers in your community
Requirements
- Qualifications: Care Certificate and a solid understanding of CQC regulations
- Leadership: Previous experience managing a team (ideally field-based staff)
- Skills: Strong IT literacy (Excel/Word) and excellent communication skills
- Care Background: Experience in rostering, conducting supervisions, and writing care plans/risk assessments
- Compliance: Knowledge of the Care Act 2014 and Safeguarding protocols
- Essentials: Full UK Driver’s Licence and access to a car with business insurance