Watch our important update following the decision by Surrey County Council to end funding for the Emergency Care Planning service from 31 March 2026.
This service has been a vital safety net for unpaid carers, providing reassurance that in an emergency the person they care for would still be supported.
With its removal, many carers are now facing uncertainty about what happens if they are suddenly unable to provide care.
However, we want to be clear: we will not leave carers without support.
In the video below, our Head of Care & Operations explains:
- What this decision means for carers and families
- The impact of losing this essential service
- How we are responding to ensure support continues
- Details of our new independent Emergency Care Planning service
Watch the full update below
Continuing support for carers
We have launched a new Emergency Care Planning service, delivered by the same trusted Crossroads team, with:
- 24/7 emergency activation
- Personalised care plans
- Flexible support options to suit different needs
A limited-time introductory offer is also available for carers joining the service.
