Crossroads Direct
Our professional and compassionate team deliver a range of high-quality home care services, tailored specifically around each family’s unique needs.
Welcome to Crossroads Direct
At Crossroads Direct, we pride ourselves on our expertise in caring for individuals of all ages with a range of conditions including dementia, autism and learning disabilities.
Our commitment to continuity of care means that, where possible, you will have the same team of Carer Support Workers at each visit – ensuring consistent, personalised care tailored to your unique needs.
We tailor our services to meet the unique needs of everyone, ensuring person centred care and support.
We are offering a free care and support consultation for new clients. Please enquire for more information.
Care at Home – Adults
High-quality, person centred care at home supporting individuals in maintaining their independence and well-being.
Care at Home – Children and Young Adults
Specialist support designed to create a supportive environment that promotes growth and independence whilst navigating some of the most important years.
Companionship
Designed to provide social support and companionship to those who may feel lonely or isolated.
Emergency Care Plan
A clear, professionally managed emergency plan so that if a crisis occurs, trusted support can step in immediately.
Respite Care
Our short respite breaks and live-in respite care services provide essential breaks for carers, whilst ensuring their loved ones receive the highest quality care and support.
Free consultation and exclusive discounts for new clients
We are excited to offer new clients an exclusive deal: book 10 visits for the price of 9 when you schedule regular visits with us.
Alternatively, enjoy a 10% discount on longer sessions of 24 hours or more, with the discount applicable to grouped sessions totalling from 24 to 48 hours. This equates to a savings of 2.5 to 5 hours, depending on the length of your booking.
The discount will be applied upon full payment of the entire booking, regardless of when the payment is made.
We are also offering our new clients an exclusive opportunity for a free care and support consultation. This comprehensive session is designed to meticulously assess all areas of need, ensuring nothing is overlooked.
Our dedicated team will work closely with you to create an in-depth and robust care plan, along with a detailed risk assessment document. This thorough approach guarantees that every aspect of care is covered, enabling us to deliver the highest standard of care possible. With our expert guidance, you can rest assured that your needs will be met with the utmost professionalism and compassion. Don’t miss out on this chance to experience exceptional care tailored just for you.
Get in touch
Enquire now to take advantage of these special offers and maximise the value of your sessions with us:
Get in touch
Enquire now and find out how we can support you today:
Why choose us?
- Experienced team: Our skilled and passionate team takes great pride in their work
- Person-centred care plans: We work closely with you and your loved ones to create a care plan that meets your specific needs
- Peace of mind: With our comprehensive respite services, you can take a break knowing your loved one is in safe and capable hands
Take the first step towards a well-deserved break – contact us today to learn more about our short respite breaks.
People we've helped say...
The care we receive from our carer is unbelievable. Before every visit my children get so excited, they look forward to it every time. She is so patient, warm, funny and calm. My child with special needs adores her, and my husband and I get to have a break which we love.
Unpaid carer
The friendship that has developed between my dad and his Crossroads carer is so valuable and I believe has contributed to keeping my dad sociably active and helped to prevent loneliness and depression after my mum died.
Unpaid carer
FAQs
General
What is Crossroads Direct?
Crossroads Direct is a home care service offering personalised support for individuals of all ages living with a range of conditions including dementia, autism and learning disabilities. We focus on continuity of care by ensuring the same team of Carer Support Workers attend each visit whenever possible.
What makes Crossroads Direct different from other home care providers?
We prioritise continuity of care, meaning you’ll have familiar carers for each visit. Our services are tailored to individual needs and our staff are specially trained to provide compassionate, person-centred support.
How do I arrange care with Crossroads Direct?
You can contact our friendly team via phone or email to discuss your care needs. We will assess your requirements and create a personalised care plan.
Is there a minimum number of hours required to book a service?
Please contact us directly to discuss your specific needs and availability.
Care at Home – Adults
What types of care do you provide for adults?
We offer personal care, medication management and support with mobility, including the use of hoists and wheelchairs.
Can you help with medication management?
Yes, our trained staff provide medication prompts and administration to ensure medications are taken correctly and on time.
Care at Home – Children and Young Adults
What support do you provide for children and young adults?
We offer personalised care plans, daily activity support, behavioural support and specialist medical care such as PEG feeding and EpiPen administration.
Are your staff trained to work with children with autism and ADHD?
Yes, our Carer Support Workers are specially trained to understand and support children with autism, ADHD, and other learning disabilities.
Companionship Services
What does your Companionship Service include?
Our Companionship Service provides social interaction and emotional support through friendly visits, engaging activities, social outings and emotional well-being support.
Can companionship visits include trips outside the home?
Yes! We can support you or your loved one in attending social events, community activities, or even taking a walk in the park.
Home Help Services
What tasks can you help with at home?
Our Home Help service includes household chores, errands, light pet care, meal preparation and laundry. If you need additional support, please contact us to discuss your requirements.
Can I request specific tasks to be completed during home visits?
Yes! We tailor our services to your needs. Let us know what support you require and we will do our best to accommodate.
Respite Breaks
What respite care services do you offer?
We provide sleep-in care, waking night care and day support to give family caregivers a well-deserved break while ensuring their loved one receives quality care.
What is the difference between Sleep-In and Waking Night Care?
Sleep-In Care: A Carer Support Worker stays overnight and is available if needed.
Waking Night Care: A caregiver remains awake and alert all night to provide continuous assistance.
How can I book a short respite break?
Contact us today to discuss your needs and arrange a respite care service that suits your requirements.
Specialist Care and Support
Do you provide care for individuals with dementia or chronic illnesses?
Yes, our team is experienced in specialist care for dementia, physical disabilities and chronic illnesses.
How do you create a personalised care plan?
We work closely with you and your loved one to develop a care plan that meets their specific needs, ensuring they receive the right level of support.
Why Choose Crossroads Direct?
Are your carers trained professionals?
Yes, our team consists of highly trained Carer Support Workers who are passionate about providing quality care.
How can I be sure my loved one is in good hands?
We focus on person-centred care, continuity of care and providing a safe, compassionate service. Our goal is to give you peace of mind while ensuring the best care for your loved one.
How do I get started?
Contact us today to discuss your care needs and take the first step towards personalised support.