We recently met up with Tracy, a Care Reviewer at Crossroads to find out more about her role and what a typical day is like. Tracy says:

“I have been a Reviewer with Crossroads now for approximately 2 years. Occasionally, I also help with meeting new clients and assessing their care needs, writing the initial care plan. My job involves me meeting with carers and updating the care plans of their loved ones on an annual basis. It’s really great to go back to see people I’ve reviewed before, it’s so nice when they remember you and look forward to seeing you again.

My role is very rewarding as I get to see how we support carers in so many different ways. Helping carers to have quality time with friends and family, participating in hobbies and leisure interests as well as enabling our supported or cared for clients to enjoy their hobbies and socially interact with the Carer Support workers.

A typical day will see me gathering all my paperwork together to go and meet with a client, reading the care plan and communicating with my colleagues including care coordinators and carer support workers who are instrumental in providing the regular care support week in, week out. You never know what to expect and no two days are ever the same.

It never ceases to amaze me how often I receive positive feedback from carers about the service, including so much high praise for Carer Support workers and Crossroads in general. Carers are often anxious about leaving their loved one with a stranger, especially for the first time. We give plenty of reassurance and for me, going back the following year after an initial assessment really demonstates the impact we’ve made to the lives of not just the carers, but also their loved ones who we are caring for.

During the last few months, working in lockdown due to Coronavirus has been a real challenge for me.  Our service was adapted to ensure we could still touch in with clients and although I’ve enjoyed regularly connecting with carers and their loved ones by befriending on the telephone, it’s not quite as personable and not easy to communicate empathy and warmth without seeing someone face-to-face.

When I’m not working, I enjoy participating in alternative therapies, including being a Reiki healer. I have found that this helps me through these challenging times. Whether spending time with nature, be in your own garden or park, often helps us to feel more grounded. Taking time to reflect and breathe again.

None of us know what the future holds.  May we continue to support unpaid Carers, their families and our communities.