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Stats & Info

Lots of useful facts & figures


See how we adapted our services to support our community


Find out more about people we’ve helped and cared for

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See all the latest news and events here at Crossroads Care

Vision: For every carer to be recognised, supported and offered services to help them maintain their own health and well-being.

Mission: To improve the quality of life of Surrey Carers by enabling them to take a break from caring with peace of mind. This comes with the knowledge that the person with care needs is in good, reliable, safe hands.

  • Crossroads Care Surrey – More than 37 years supporting unpaid Carers
  • In 2019/20 Crossroads Care Surrey supported more than 2049 unpaid Carers
  • 32,000 unpaid carers are working more than 20 hours per week
  • It can take up to 10 years for a Carer to recognise their role as an unpaid Carer
  • Unpaid Carers save the UK economy £132bn each year
  • 2 in 3 people will become a Carer in their lifetime
  • 600 people leave employment every day to care

In 2019/2020

  • It is estimated there is an estimated 119,000 unpaid carers living in Surrey
  • CCS provided 38,984 care sessions supported by Carer Support workers in the year
  • 846 unpaid carers asking for help during the year
  • 488 waiting unpaid carers got help in the year
  • 275 average care hours in our day

We care for people with complex care needs including physical disability, learning differences and medical conditions.

We work with both adults and children who have care needs and in doing so support unpaid adult & young carers to have respite time away to look after their own physical and emotional health so they can keep caring for longer.

Last year, we improved life for 2049 unpaid carers by looking after 1,264 loved ones. Without including the wider impact on extended family and friends we have helped 3,313 people.


From March 2020, we adapted our services to support our community with outreach services including regular befriending and well-being telephone calls, shopping & prescription medication collections and other ad-hoc requests:

  • More than 900 befriending calls made since March 2020 and the beginning of lockdown
  • More than 1400 shopping trips made for those caring, with care needs or vulnerable or at-risk due to Covid-19 and needing to shield of self-isolate.


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