Get your free flu jab from October

Now in its fifth year, the free flu vaccination programme for unpaid carers and their families provided by NHS and local Government in Surrey is available from October. You can access your vouchers as a digital or physical copy.

We will be issuing these from early October to all our registered carers who receive carer support services.

Keeping you well and safe this winter

Since the pandemic started, unpaid carers have made huge sacrifices by taking every possible step to mitigate risks and keep the person they care for as safe as possible.  Now, with autumn approaching, we also need to protect carers and those they care for from seasonal flu. Carers could pass the flu virus on to the person they care for, even if they have no symptoms themselves.

The flu vaccine is a safe and effective vaccine. It’s offered every year on the NHS to help protect people at risk of getting seriously ill from flu as it’s the best protection against flu and its complications. The government recognise unpaid carers as a vulnerable group in need of protection and as such have included them in the national programme for flu vaccination.

Protecting our NHS

Flu and Covid-19 viruses can be life threatening and have the potential to increase pressures faced by the NHS this winter, particularly if infection waves from both viruses coincide. We are therefore encouraging all unpaid carers in Surrey to take up the offer of a free flu vaccination as a priority, not only to protect themselves and the people they care for, but to help reduce hospitalisations during a time that we expect will be especially busy for the NHS and social care.

The best time to have the flu vaccine is in the autumn or early winter before flu starts spreading. The flu season generally lasts from October to March and this year the jabs may be available as early as September.

Please note, this information is for unpaid, family/friend carers. If you are a a paid care worker please contact your employer for details on how you can have a flu jab.

If you are not yet registered with us, and are an unpaid carer in Surrey, please do register as a carer with your GP and get in touch about how we can support you to live you life well around caring. Call us on 01372 869 970, email

Crossroads can provide a different kind of care support for those who need extra help or special assistance across the Surrey area.

We will support Carers and their cared for loved ones, people who are vulnerable or those older and living alone.

If you are a carer who looks after someone who cannot be left alone; or, if you’re on your own and might be feeling anxious or worried about Coronavirus, please don’t suffer in silence.

We can help you and your family in a number ways:

  • We can help with regular befriending by telephone. We’ll aim to check in on you regularly during the period of strict self isolation to look after your emotional health and wellbeing.
  • We can help with practical support – Collection and delivery of prescriptions & essential shopping delivered to your door.
  • We can help sign post you to other nearby support services too

Find the right support for you, in your local area:

East Surrey
01372 869 979

Woking & Surrey Heath
01372 869 972


Mid Surrey
01372 869 971

01372 869 975

01372 869 977

Guildford & Waverley
01372 869 974


Care Coordinators are available to take your call between 9am – 5pm Monday to Friday. Calls left after 5pm will be returned to you the following day.

Please call us on 01372 869970

(This number can also be used during the week after 5pm or on the weekend if you need emergency assistance)

If you work for another charity or service within the Surrey area and would like to refer someone to us, please get in touch at

We have a team of people here waiting to help. At some point, we will need extra help from volunteers. We are working with local volunteer hubs across Surrey.  If you are interested in a volunteer support role, you can find out more at your nearest centre:

Tandridge Voluntary Action

Volunteer Action Reigate & Banstead

Central Surrey Voluntary Action

Voluntary Support North Surrey

Voluntary Action South West Surrey

Help us to help keep local services running for those who really need our help and support. Please give what you can. Thank you.

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Very few people have experience of being a carer or understand the difficulties faced of being one but Crossroads staff do.

That is priceless.

Why we’re the perfect choice

  • We are a registered charity who put you, the carer, at the heart of everything we do.
  • We provide a safereliable service which is regulated and accredited by the Care Quality Commission. In our recent Annual Carer Survey, 100% of people responding said we provided a safe service
  • We’ll work with you and your loved one to create a bespoke and regularly reviewed Care Plan that perfectly meets their ongoing needs. On top of this, we’ll aim to ensure continuity of care by providing the same Carer Support Worker each week. This is especially important for looking after dementia patients.
  • Our team of more than 150 professional Carer Support Workers have all received at least 45 hours of training in all aspects of care
  • We work with local employers to help them understand the needs of their employees who balance caring with work.  Please Take our Survey  if you work either part-time or full-time and have a caring responsibility
  • We are regulated by the Care Quality Commission (CQC), Ofsted and Crossroads’ own measuring tool CROQUET, giving you complete peace of mind.

Flexible, affordable breaks

  • Many Carers struggle on without help until they themselves reach breaking point. It is vitally important that your own health and well-being is maintained so you can continue to care.
  • Our minimum care package is two hours, because we feel strongly that quality care can’t be provided in less time. In addition, two hours will also give the main Carer a meaningful amount of respite time away.  Longer packages  of care are available and all care will be provided at a time that suits you.
  • Many of you care for loved ones round the clock. We can step into your shoes so you can enjoy some time to yourself.
  • Our regular weekly respite sessions help provide exactly that – speak to one of our friendly team to discuss your needs for care and respite.


It’s so important to be able to go to medical appointments on my own and then to sit alone and enjoy a cup of coffee in peace.