Emergency Care Planning Service

Our Emergency Care Planning Service is designed to put your mind at rest with access to a 24-hour emergency support service.

By registering with our free Emergency Care Planning Service, you can nominate a trusted person to provide emergency support, or, as a last resort, we can arrange for professional care support workers to step in. You will be issued with a Carers passport with your unique reference number, and a helpline number to call if an emergency arises, and you are unable to carry out your caring role.

Emergency situations for example could be:

  • Becoming ill or having an unplanned hospital admission
  • Other family emergencies
  • Being delayed due to unexpected travel issues

If an emergency occurs and there is no-one available to look after the person you care for, then we can help to make sure they receive support for up to 48 hours. This will give time for you, family, friends, or other relevant organisations to consider the best options should you not be able to return to caring after this time. We have provided an example Emergency Care Plan for you to download.





With my Crossroads Care Emergency Care Plan in place for my wife, I no longer worry what would happen to her if something happened to me. It’s such a relief

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