Get help and support

We want you to know we are here for you. We can help you and your family.

We have adapted services to support anyone who needs extra help or special assistance across the Surrey area throughout the period of Coronavirus.

We will support Carers and their cared for loved ones, people who are vulnerable or those older and living alone.

If you are a carer who looks after someone who cannot be left alone; or, if you’re on your own and might be feeling anxious or worried about Coronavirus, please don’t suffer in silence.

We can help you and your family in a number ways:

  1. We can give you care and companionship by telephone. We’ll aim to check in on you regularly during the period of strict self isolation to look after your emotional health and wellbeing.
  2. We can help with practical support –  Collection and delivery of prescriptions & essential shopping delivered to your door.
  3. We can help sign post you to other nearby support services too

Find the right support for you, in your local area:

East Surrey                                 Mid Surrey                   Elmbridge                   

01372 869 979                           01372 869 971            01372 869 977

Woking & Surrey Heath             Spelthorne                 Guildford & Waverley

01372 869 972                             01372 869 975           01372 869 974


Care Coordinators are available to take your call between 9am – 5pm Monday to Friday. Calls left after 5pm will be returned to you the following day.

Emergency contact number: 07914 186 162.

(Please use this number during the weekday after 5pm or on the weekend if you need emergency assistance)

If you work for another charity or service within the Surrey area and would like to refer someone to us, please get in touch at

We have a team of people here waiting to help. At some point, we will need extra help from volunteers. We are working with local volunteer hubs across Surrey.  If you are interested in a volunteer support role, you can find out more at your nearest centre:

Tandridge Voluntary Action

Volunteer Action Reigate & Banstead

Central Surrey Voluntary Action

Voluntary Support North Surrey

Voluntary Action South West Surrey


Help us to help keep local services running for those who really need our help and support. Please give what you can. Thank you.

Find out more

Need help paying for respite care?

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Looking for help with caring for young people?

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Want to see what clubs are in your area?

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Very few people have experience of being a carer or understand the difficulties faced of being one but Crossroads staff do.

That is priceless.

Why we’re the perfect choice

  • We are a registered charity who put you, the carer, at the heart of everything we do.
  • We provide a safereliable service which is regulated and accredited by the Care Quality Commission. In our recent Annual Carer Survey, 100% of people responding said we provided a safe service
  • We’ll work with you and your loved one to create a bespoke and regularly reviewed Care Plan that perfectly meets their ongoing needs. On top of this, we’ll aim to ensure continuity of care by providing the same Carer Support Worker each week. This is especially important for looking after dementia patients.
  • Our team of more than 150 professional Carer Support Workers have all received at least 45 hours of training in all aspects of care
  • We are regulated by the Care Quality Commission (CQC), Ofsted and Crossroads’ own measuring tool CROQUET, giving you complete peace of mind.

It’s so important to be able to go to medical appointments on my own and then to sit alone and enjoy a cup of coffee in peace.

Flexible, affordable breaks

  • Many Carers struggle on without help until they themselves reach breaking point. It is vitally important that your own health and well-being is maintained so you can continue to care.
  • Our minimum care package is two hours, because we feel strongly that quality care can’t be provided in less time. In addition, two hours will also give the main Carer a meaningful amount of respite time away.  Longer packages  of care are available and all care will be provided at a time that suits you.
  • Many of you care for loved ones round the clock. We can step into your shoes so you can enjoy some time to yourself.
  • Our regular weekly respite sessions help provide exactly that – speak to one of our friendly team to discuss your needs for care and respite.


I find it very useful to be able to discuss health and care needs with someone that has more experience of Dementia.