Care and Companionship Befrienders

We all know how difficult it can be when you care for a loved one and you can’t always be there when you need to be. Our befrienders can lend a helping hand by undertaking small acts of kindness and care, providing friendship and company for your loved when you’re not there.

All our volunteer befrienders are fully trained and DBS approved. This level of care is subject to a written care plan.

Weekly Respite Care

When you care, having regular time away from looking after someone is important for your own health and wellbeing. Caring is progressive, beginning with small acts of kindness, but often the  level of care support increases as time moves on.

We employ and train Carer Support Workers who will visit you in your home and look after your loved one for a longer period of time, so you can have all important time for yourself – a minimum break of 3.5 hours of care.

Assisted Holiday Time

When you care for someone you love, we know all too well having longer periods of time away can be difficult.  Our Carer Support Workers can help you to enjoy special time away by looking after loved ones with care needs either in your own home; or if you would prefer to join you on your holiday to give help and support with care.

Assisted holiday time is an individually tailored service and would be subject to a care plan and risk assessment.

End of Life Care

In the final stages of life, we can provide additional support for you and your loved one. Highly trained Carer Support Workers can help you by providing the highest standard of care. We train end of life Carer Support Workers in every aspect of care giving, from tending to personal care needs, administering medication or just being there as a caring companion, reading a book or chatting about the day.

Need help paying for respite care?

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Looking for help with caring for young people?

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Want to see what clubs are in your area?

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Very few people have experience of being a carer or understand the difficulties faced of being one but Crossroads staff do.

That is priceless.

Why we’re the perfect choice

  • We are a registered charity who put you, the carer, at the heart of everything we do.
  • We provide a safereliable service which is regulated and accredited by the Care Quality Commission. In our recent Annual Carer Survey, 100% of people responding said we provided a safe service
  • We’ll work with you and your loved one to create a bespoke and regularly reviewed Care Plan that perfectly meets their ongoing needs. On top of this, we’ll aim to ensure continuity of care by providing the same Carer Support Worker each week. This is especially important for looking after dementia patients.
  • Our team of more than 150 professional Carer Support Workers have all received at least 45 hours of training in all aspects of care
  • We are regulated by the Care Quality Commission (CQC), Ofsted and Crossroads’ own measuring tool CROQUET, giving you complete peace of mind.

It’s so important to be able to go to medical appointments on my own and then to sit alone and enjoy a cup of coffee in peace.

Flexible, affordable breaks

  • Many Carers struggle on without help until they themselves reach breaking point. It is vitally important that your own health and well-being is maintained so you can continue to care.
  • Our minimum care package is two hours, because we feel strongly that quality care can’t be provided in less time. In addition, two hours will also give the main Carer a meaningful amount of respite time away.  Longer packages  of care are available and all care will be provided at a time that suits you.
  • Many of you care for loved ones round the clock. We can step into your shoes so you can enjoy some time to yourself.
  • Our regular weekly respite sessions help provide exactly that – speak to one of our friendly team to discuss your needs for care and respite.


I find it very useful to be able to discuss health and care needs with someone that has more experience of Dementia.